Return and Refund Policy

Return and Refund Policy

At Kyozzby, we’re passionate about providing you with top-quality car and fashion accessories that you’ll love. But we understand that sometimes things just don’t work out. That’s why we offer a simple and straightforward return and refund process to ensure your shopping experience is as smooth as possible.

Accepting Returns

Yes, we accept returns! If you’re not completely satisfied with your purchase, you can return the item to us under the conditions outlined below.

Timeframe for Returning Items

We accept returns within 14 days from the date of purchase. After this period, unfortunately, we won’t be able to process any returns.

Eligibility Criteria for Returns

To be eligible for a return, the following conditions must be met:

The item must be in unused, undamaged condition.
The item must be in its original packaging with all tags and labels intact.
The item must not be personalized or a final sale item.
The item must not have been washed, altered, or worn.

Please ensure that you meet these criteria before initiating a return. Items that do not meet these conditions will not be accepted.

Procedure for Initiating Returns

To start the return process:

Contact Us: Email us at kyozzby@gmail.com within 14 days of receiving your item. Be sure to include your order number, reason for the return, and any relevant images of the product (if applicable).
Review and Approval: Once we receive your return request, we’ll review your information. If everything checks out, we’ll provide you with the next steps.
Return Authorization: If your return is approved, we’ll send you return instructions, including the return shipping address.

Important: Unauthorized returns will not be processed. Please reach out to us first before sending anything back.

Assessment and Associated Costs

Once we receive your returned item, we will inspect its condition. If everything is in order and meets our return criteria, we’ll proceed with the refund. You will be responsible for covering the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item or size).

Please Note: We recommend using a trackable shipping service to ensure your returned item arrives safely. We’re not responsible for lost or damaged returns.

Refund Procedure

Once your return is successfully processed, you’ll receive your refund within 3-5 business days. Refunds will be issued to your original payment method. If you paid through a third-party service like PayPal, the refund may take a little longer to show up in your account.

Wrong Address

If you’ve entered an incorrect address at checkout, we’re unable to offer a refund. Please double-check your shipping information before placing your order to avoid any issues.

Order Cancellation Guidelines

We understand that sometimes things change. If you need to cancel your order, we can do so within 24 hours of purchase. Please contact us at kyozzby@gmail.com as soon as possible. After 24 hours, your order will be processed and shipped, and cancellations will no longer be possible.

Incorrect Item or Size Issues

If you receive the wrong item or size, don’t worry—we’ve got you covered. We’ll send you the correct item at no additional cost to you. Just reach out to our support team at support@kyozzby.com, and we’ll make it right.

Return Shipping Address

If you’re returning an item, please send it to the following address:

Kyozzby Returns Department
[B68 Lot 6 Area C, Camia Street, San MArtin 1 SJDM Bulacan]
Mobile number: 09568453651
address to Kyozzby named

We want your experience with Kyozzby to be nothing short of amazing. If you have any questions about our return and refund process, don’t hesitate to contact us at kyozzby@gmail.com. We’re here to make sure you get what you love, and if not, we’ll fix it.

Thank you for choosing Kyozzby – stay stylish, stay passionate!